Terms & Conditions – online shop

Version 2026-11-07 · last updated 7 November 2026

Short version: every instrument is second-hand and one of a kind, sold in the condition we describe. Order online, pay in full within 48 hours, and collect it at our shop in Middelburg. Please inspect and test it when you collect. Online orders have a 7-day cooling-off period after collection.

1. About us

This shop is run by Shockwave Trading CC t/a Shockwave Music, a close corporation registered in South Africa, registration number CK 2001/065551/23, VAT number 4570206724, member: G.P.J. Vosloo.

Physical address (also for legal notices): Shop 4B, 38 Dolerite Crescent, Aerorand, Middelburg, Mpumalanga, South Africa.
Phone / WhatsApp: 083 227 0119 · Email: mburg@shockwavemusic.co.za · Website: shockwavemusic.co.za/shop

By placing an order you accept these Terms & Conditions. The version you accepted applies to your order.

2. The instruments and their condition

• Everything in this shop is second-hand (pre-owned), unless the listing says otherwise. Each instrument is one of a kind.
• Every instrument is checked and tested by us before it is listed.
• Each listing shows a condition grade, a description, any notes about marks, wear or faults, what's included, and photos of the actual instrument. Together these are "the condition as described".
  • Excellent – hardly any signs of use.
  • Very good – light signs of use, e.g. small marks or light scratches; works as it should.
  • Good – clear signs of use, e.g. scratches, dings or wear; works as it should.
  • Fair – heavy signs of use and/or a specific fault mentioned in the listing; priced accordingly.
• Photos and colours can look slightly different on different screens. Small cosmetic marks may not show in every photo – the written description and notes apply.
• Add-ons (e.g. strings, straps, cables, cases) are as described in the order popup.

3. Prices

• All prices are in South African Rand and include VAT at 15%.
• There is no delivery charge: orders are collected (see section 6).
• If an instrument is listed at an obviously wrong price because of a mistake, we will contact you before you pay. You may then buy it at the correct price or cancel – if you have already paid, you get a full refund.

4. Orders and the 48-hour reservation

• When you place an order you receive an order number (e.g. SWM-0001) on screen and by email. This confirms your order.
• Your instrument(s) are reserved for you for 48 hours. Nobody else can order them in that time.
• If we haven't received full payment within 48 hours, the reservation ends and the instrument(s) become available to other customers again. Your order then lapses; you don't owe us anything.
• Because each instrument is one of a kind, it goes to the first customer who orders it.

5. Payment

• Full payment only – we don't take deposits or lay-bys online.
• EFT: use your order number as the reference and WhatsApp the proof of payment to 083 227 0119. Your order is paid once the money reflects in our account.
• PayFast (card or Instant EFT): paid online through PayFast's secure payment page.
• In store: at our shop during opening hours.
• Once your order is paid in full, the instrument is marked Sold to you.

6. Collection (delivery policy)

• We don't deliver or courier at the moment. All orders are collected at Shockwave Music, Shop 4B, 38 Dolerite Crescent, Aerorand, Middelburg.
• Collection hours: Mon–Fri 08:00–17:00, Sat 08:00–13:00, closed on public holidays.
• We let you know by email / WhatsApp when your order is ready – usually within 2 business days after payment.
• Bring your order number. If someone else collects for you, tell us their name beforehand; they must show ID.
• We hold a paid order for 14 days. If it hasn't been collected or another date arranged with us by then, we may cancel the order, refund you in full and put the instrument back on sale. We'll remind you before we do this.
• The instrument is your responsibility from the moment you collect it.

7. Cancellation

• Before payment: simply don't pay, or let us know – the order lapses after 48 hours.
• After payment, before collection: you may cancel at any time by WhatsApp or email. You get a full refund.
• After collection: see section 8 (returns and cooling-off).
• We may cancel an order, with a full refund of anything paid, if the instrument is damaged or found to have a fault before you collect it, in the case of a pricing mistake (section 3), or if it isn't collected within 14 days (section 6).

8. Returns and the 7-day cooling-off period

• Online orders (placed on this website): you may cancel the sale within 7 days after you collected the instrument, without giving a reason and without a penalty, as allowed by section 44 of the Electronic Communications and Transactions Act.
• To do so, tell us within the 7 days (WhatsApp or email, with your order number) and bring the instrument back to our shop – complete, with everything that came with it and any add-ons, in the same condition you collected it. Trying it out is fine. Bringing it to the shop costs you nothing; if you send it, the direct cost of returning it is for your account.
• We refund you within 30 days after you cancel – usually within 10 business days.
• Orders placed in store, by phone or WhatsApp are not online orders: they have no change-of-mind return period. Your rights for defects (section 9) still apply.
• Apart from the cooling-off period and section 9, we don't accept returns because you changed your mind.

9. Condition, defects and warranty

• Sold as described. When you order, you tick that you have read the condition of each instrument (grade, description, notes and photos) and accept it in that condition. Any wear, marks, faults or defects described in the listing were disclosed to you and are not grounds for a claim later (section 55(6) of the Consumer Protection Act).
• Inspect and test at collection. You're welcome to play and test the instrument in our shop. At collection you sign that you have inspected it and accept it as described. If anything is not as described, tell us before you take it – we'll sort it out or refund you in full.
• Normal wear of a second-hand instrument is not a defect, for example: scratches, dings, finish wear or checking, fret and fingerboard wear, worn pads, felts, skins or keys, slightly noisy pots or switches that clean up, older strings, and setup adjustments (action, neck relief, intonation) needed because of climate, string changes or playing style.
• Abuse or misuse voids the warranty. We are not responsible for damage or defects caused after collection by, for example:
  • dropping, knocks, accidents or damage in transport;
  • abuse, misuse, neglect, or use that the instrument isn't meant for;
  • the wrong power supply, adapter, voltage or power surges;
  • moisture, water, heat, direct sun or extreme humidity;
  • repairs, modifications or opening up by anyone other than Shockwave Music;
  • parts that wear out with use: strings, batteries, fuses, valves / tubes, cables, drum heads and pads.
  An instrument showing signs of abuse or misuse, or that has been opened, repaired or modified by someone else, will not be accepted for a warranty claim.
• No extra guarantee. We don't give any guarantee or warranty beyond what the law requires.
• Your rights under the law are not affected. Nothing in these terms takes away rights you have under the Consumer Protection Act or the Electronic Communications and Transactions Act that cannot legally be excluded. If an instrument has a defect that was there when you bought it and that we did not tell you about, contact us with your order number and a description, photos or a video. Bring it to our shop so we can assess it, and we will deal with it as the Consumer Protection Act requires.

10. Refunds

• Refunds are paid with the same method you paid with: PayFast payments back through PayFast to your card / account, EFT payments to your bank account (we'll ask for your banking details), card or cash payments in store.
• We refund within 30 days, usually within 10 business days. Your bank may take a few more days to show the money.
• We don't deduct fees from a refund, except where these terms or the law allow it (e.g. the direct cost of returning an instrument you sent to us – section 8).

11. Your order record

You get your order by email, plus a link to your personal order page where you can see the order and its payment status at any time. Ask us for a tax invoice, or get one when you collect. Please keep your order email.

12. Privacy and payment security

We use your details only to process and deliver your order, as explained in our privacy notice. Card and Instant EFT payments are processed by PayFast on its secure payment page – we never see or store your card details. This website uses a secure (https) connection.

13. Complaints and disputes

If you're unhappy, please contact us first on 083 227 0119 or mburg@shockwavemusic.co.za – we'll do our best to sort it out quickly. If we can't, you may approach the Consumer Goods and Services Ombud (cgso.org.za) or the National Consumer Commission (thencc.org.za).

14. General

• These terms are governed by the law of the Republic of South Africa.
• If any part of these terms is found to be invalid, the rest still applies.
• We may update these terms. The version you accepted when you ordered applies to your order.

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